Terms and Conditions | Global Grads

In short

We are not a university. We do not decide who gets in, what a course costs, or who gets a scholarship.
We cannot guarantee anything — not admission, not a visa, not a scholarship, not a fee.
Fee figures are a guide, not a quote. Always check the university’s own page before you rely on a figure or pay anything.
The consultation is complimentary — there is no charge to you. Our paid application and visa support is a separate arrangement with its own signed form and its own fees; nothing on this site signs you up to it.
Universities pay us commission when a student we helped enrols. That is how we are funded, and we tell you so you can weigh our advice with it in mind.
Some online services are paid. Card payments for them are sold and charged by our parent company, Omnia Luxoros Asset Management Ltd (UK), through Stripe; local wallet payments go to Global Grads. You get 14 days to cancel. Clauses 10.7–10.13. A dispute about something you bought from Omnia follows the Omnia Terms of Sale — English law, with your own country’s protections and local courts preserved — and not the arbitration route below (clause 18.11).
Our practice tests are practice only. An AI-generated score is not an official IELTS, PTE, TOEFL or Duolingo result, and no university or test provider accepts it.
Please do not scrape or copy the course catalogue. “Global Grads”, our logo and our tagline are trademarks and you may not use them.
We accept no liability beyond what the law forces us to accept. Clause 14 excludes our liability to the fullest extent Pakistani law allows. Where the law does not allow an exclusion, our liability is capped at the greater of what you actually paid us for that service in the last 12 months and PKR 25,000 — and our consultation, our course information and our practice tools are provided at no charge, so for those the cap is the PKR 25,000 figure.
If you have a complaint, you must write to us first and give us 30 days. If that does not settle it, the dispute goes to arbitration in Lahore — and for a claim of PKR 500,000 or less we pay the arbitrator’s fees. Clause 18 explains the steps. Nothing in these Terms shortens any time limit the law gives you, and nothing takes away your right to go to a Consumer Court.

This box is a summary for convenience. The numbered clauses below are what actually applies.

1. Acceptance of these Terms

1.1 These Terms and Conditions (“Terms”) are an agreement between you and Global Grads.

1.2 By opening, browsing or using the Site — including searching courses, using the currency selector, or sending us a consultation request — you accept these Terms.

1.2A When you send us a form, you accept these Terms. Every form on the Site carries a box you must tick before you can submit it, reading: “I have read and I accept the Terms and Conditions and the Privacy Policy, and the information I have given is true. If I am under 18, a parent or legal guardian has read them and agrees.” Ticking that box is your acceptance of these Terms and is the record we keep of it.

1.3 If you do not accept these Terms, please do not use the Site.

1.4 Please also read our Privacy Policy. It explains what we do with your information and forms part of these Terms.

1.5 If you are under 18, clause 12 (Students under 18) applies to you. Please read it before you send us anything.

2. Who we are

2.1 “Global Grads”, “we”, “us” and “our” mean Global Grads (M/S Global Grads), a study-abroad consultancy constituted as a partnership firm and registered under the Partnership Act, 1932 with the Registrar of Firms, Lahore (Registration No. 0744, year 2023-24), with its registered office at Office #298-Q, 2nd Floor, Commercial Area, DHA Phase 2, Lahore, Pakistan.

2.2 Our registered office and head office are the same premises: Office #298-Q, 2nd Floor, Commercial Area, DHA Phase 2, Lahore, Pakistan.

2.3 We also have branch offices in Dhaka, Bangladesh:

Dhanmondi branch — 23/C Zigatola Main Road, Dhaka.
Banani branch — House B, 72/A, Road 21, Dhaka 1213.

2.4 You can reach us on +92 311 599 9398 or at hello@globalgrads.org.

2.5 “You” and “your” mean the person using the Site.

3. What the Site is

3.1 The Site does three things:

it gives you information — a searchable catalogue of tens of thousands of published courses at universities in several countries (roughly 49,500 as at the date of these Terms), with indicative tuition figures, plus articles, guides and videos about studying abroad;
it lets you ask for a Complimentary Consultation — a conversation with a Global Grads counsellor about your study plans, at no charge to you; and
it gives you practice tools and forms — English-test practice for the Duolingo English Test, IELTS and PTE (reading, writing, listening and speaking), a quiz, a careers and internship page, the Japan Student Exchange form, and our contact and enquiry forms.

3.2 The Complimentary Consultation is a conversation and a set of suggestions. It is not an application, not an admission, not a visa service and not a promise of any outcome.

3.3 Nothing on the Site is an offer of a place on any course. Only a university can offer you a place, on its own terms.

3.4 The English-test practice tools — please read this before you rely on a score.

The practice tests are for practice only. They are there to help you rehearse and to show you roughly where you stand.
Today the tools accept typed answers only, and no page on our site records your microphone. To mark your written work, the tools take the essays, summaries and descriptions you type and send them to our backend and on to a third-party artificial-intelligence provider, which produces the score and the feedback. If we add voice practice later, your microphone will be used only after you have given consent on the page, before any recording starts, and the recording and any transcript will be marked the same way. Our Privacy Policy explains all of this in clause 3.2 — please read it before you use these tools.
Scores and feedback are generated automatically by software. They are not marked by a human examiner, they are not checked by us before you see them, and they can be wrong.
A practice score is not an official test result and not a prediction of one. No university, no test provider, no employer and no immigration authority accepts it, and none of them will recognise it. Only the official test provider can give you a real score.
Do not make a decision — about a course, an application, a deadline, a visa or a payment — on the strength of a practice score. Sit the official test.
How we name these tools. Our practice material is named descriptively — for example “Academic English practice (IELTS-style format)” — and we use the names IELTS, PTE, TOEFL and the Duolingo English Test only to identify the format our material is modelled on. Those names are the trade marks of their owners. We are not affiliated with, endorsed, approved, sponsored or licensed by any of them, our material is not theirs and is not official preparation material, and clause 13.5 applies to their names exactly as it applies to university names. This statement also appears on each practice tool itself.

3.5 The practice tools, the quiz and the forms are provided at no charge, as they are, and we may change or withdraw any of them at any time under clause 16.

3.6 What the Site does not include. Global Grads also offers a separate, paid service — application and visa support — which is not provided through the Site and is not covered by these Terms. It begins only when you and we sign a Consent Form. Clauses 9.8 to 9.12 explain how that works.

4. What we are not

Please read this clause carefully. It sets the limits of what we do.

4.1 We are not a university. We do not teach, award degrees, set entry requirements, set fees, award scholarships, or decide who is admitted. Those decisions belong entirely to the university.

4.2 We are not an immigration adviser, lawyer or government agency. We do not lodge visa applications on your behalf and we do not represent you before any immigration authority. For visa and immigration matters you should rely on the official government source for the country concerned, and on a licensed immigration adviser or lawyer where that country requires one.

4.2A Some countries regulate who may advise on their visas. The United Kingdom, Australia, Canada and New Zealand each restrict immigration advice about their own visas to advisers registered with their regulator. We are not registered with any of them, we do not give immigration advice about any country, and nothing we say should be treated as such advice. We can tell you what a university requires and help you assemble documents a university asks for; for advice about a visa application itself, use the country’s official government source or an adviser registered in that country.

4.3 We are not a financial adviser. Anything we say about tuition, living costs, currency or loans is general information, not financial advice.

4.4 We do not guarantee any outcome. We cannot and do not promise:

that you will be admitted to any course or university;
that you will be granted a visa or any other permission to enter or stay in a country;
that you will receive any scholarship, bursary, discount or waiver;
that any fee, deadline, entry requirement or course will stay as it appears on the Site; or
any particular career, salary, immigration or settlement result.

4.5 If any member of our staff, any agent, or any partner ever gives you a guarantee of the kind described in clause 4.4, it is not authorised and it does not bind us. Please tell us at hello@globalgrads.org if it happens.

4.6 We are not an overseas employment promoter. We do not recruit for employers, we do not arrange or promote overseas employment, we do not charge any fee for a job, and we hold no licence under the Emigration Ordinance 1979 and do not hold ourselves out as holding one. Our careers, internship and exchange pages are information and introductions connected with study, nothing more. If anyone offers you a job abroad in our name, or asks you to pay for one, it is not authorised — tell us at hello@globalgrads.org.

5. Course and fee information — please verify it

5.1 The course and fee information on the Site is collected from universities’ own published pages. We take care over it, and we correct errors when we find them. It is accurate to the best of our knowledge on the date it was collected, and we give no assurance beyond that — you must verify anything you intend to rely on with the institution itself.

5.2 All tuition figures are indicative. They are a guide to help you compare, not a quotation and not a price we can hold.

5.3 Each figure relates to a particular academic year, and that year is shown with the figure. Universities change fees, and they can do so without telling us.

5.4 Fee figures may also be incomplete. A figure may exclude application fees, deposits, laboratory or studio fees, materials, health cover, accommodation, living costs, insurance, visa costs, or fees charged only to some students.

5.5 Before you rely on any figure, or pay anything to anyone, check the university’s own official page. That page is the only authority on its own fees, entry requirements and deadlines.

5.6 What “checked” means. Where we describe a tuition figure as checked or verified — in a badge, a label or the text of a page — it means one of two things, and nothing more:

a Global Grads team member matched that figure to the university’s own official fee page on the date shown; or
the figure is derived from a fee rule the university itself publishes for that class of course — for example a published fee band or a published fee group that covers the course — again as at the date shown.

In case (a) the matched page may be for the academic year stated, or for an earlier one, and the year is shown with the figure. In case (b) no individual page for that course was matched; the figure follows the university’s own published rule.

In both cases “verified” is a record of a check made on a date. It is not a guarantee that the figure is correct today, not a promise by the university, not a statement that the university has approved anything we publish, and not a price we can hold for you. Clause 5.5 still applies: check the university’s own official page.

5.7 Currency conversion. The currency selector converts figures using a rate we hold for convenience. Converted amounts are indicative only. They are not live rates, they are not the rate your bank will give you, and they should never be used for budgeting a payment. Always work from the amount in the university’s own currency.

5.8 Optional nationality field. Where the Site offers a nationality field, it is optional. Filling it in, or leaving it blank, does not restrict what you can see, search or do on the Site.

5.9 To the extent Pakistani law allows, we are not liable for any loss you suffer because you relied on a course, fee, deadline, entry requirement, ranking, scholarship or currency figure shown on the Site instead of checking the university’s own official source.

5.10 If you find a figure you believe is wrong, please tell us at hello@globalgrads.org and we will look at it.

6. Articles, guides, videos and social content

6.1 Our blog articles, guides, YouTube videos and Instagram posts are general information for a general audience. They are written as at a date and they age. They are accurate to the best of our knowledge when published, and we give no assurance beyond that — verify anything you intend to rely on with the institution or the official authority concerned.

6.2 They are not advice about your particular situation. For that, ask us for a Complimentary Consultation, or ask a qualified professional in the relevant field.

6.3 Immigration rules, fees and university policies change often. Always check the official source before you act.

7. Your obligations

When you use the Site, you agree that:

7.1 You will give us accurate information. Anything you tell us about your grades, qualifications, finances, documents or background must be true and complete. If it is not, our suggestions will be wrong, a university or an immigration authority may reject you, and we are not responsible for that outcome.

7.2 You will keep us updated if something you have told us changes while we are helping you.

7.3 You will not submit false, forged or altered documents to us, to a university, or to any authority, and you will not ask us to do so. We will stop working with anyone who does.

7.4 You will use the Site for your own genuine study plans — or for the plans of a student you are helping, such as your child.

7.5 You will not misuse the Site. In particular you will not:

scrape, crawl, harvest or bulk-copy the course catalogue, the fee data, or any substantial part of it, by any manual or automated means;
use any robot, spider, scraper, script or automated tool on the Site except a search-engine crawler obeying our robots.txt;
republish, resell, licence, syndicate or build a competing database or product from our data, whether or not you charge for it;
copy our text, layout, design or code for another website or service;
try to break, overload, probe or gain unauthorised access to the Site, its servers, its database, its admin areas or any account;
upload anything harmful — malware, scripts, or content that is unlawful, abusive, obscene, defamatory or infringing; or
use the Site in a way that breaks any law that applies to you.

7.6 Some of the conduct described in clause 7.5 is a criminal offence in Pakistan under the Prevention of Electronic Crimes Act 2016, which creates offences including unauthorised access to an information system, and unauthorised copying or transmission of data. We reserve the right to report such conduct to the authorities.

8. Sign-in and accounts

8.1 At the date of these Terms, the Site does not require you to create an account, and Google sign-in is not live. You can browse and search without signing in.

8.2 We plan to offer Google sign-in in future. If and when we do, we will publish the terms that apply to it, and our Privacy Policy will say what information we receive.

8.3 If you ever hold an account with us, you are responsible for keeping your sign-in details private and for activity carried out through your account.

8.4 Not having an account does not mean we hold nothing. Enquiries, consultation requests and form submissions you send us are recorded in our internal customer-records system so our counsellors can work on them. Our Privacy Policy explains where that system is hosted, who can see your record and how long we keep it.

9. The Complimentary Consultation

9.1 The consultation is complimentary — there is no charge to you for it.

9.2 To request one you complete our consultation form. It asks for your name, phone number, email address, country and city, and the level of study you are aiming for; and it also asks for your address, your academic history with grades and years, your English-language test and score, the countries and courses you prefer, your total budget for tuition and living costs, and your visa history. The full list, and what we do with each part of it, is set out in clause 3.1 of our Privacy Policy — please read it before you send the form.

9.3 By sending the form you agree that we may contact you about your request by email, by phone, or by WhatsApp if you have given us a number we can use for it.

9.4 Other forms on the Site — the careers and internship form, the Japan Student Exchange form and the contact form — collect the details shown on each form. The Privacy Policy covers those too.

9.5 We will do our best to respond, but we do not promise a response within any particular time, and we may decline to take on any enquiry.

9.6 What we tell you in a consultation is our honest opinion based on what you have told us and what we know at the time. It is not a guarantee, and clause 4 applies to it in full.

9.7 The decision to apply anywhere, to pay anything to anyone, and to accept any offer is always yours.

Application and visa support — a separate, paid engagement

9.8 What it is. If you decide to go further than a consultation, we offer a paid service covering admissions guidance, course selection, help preparing your application documents, and visa processing support. It is a different thing from the Complimentary Consultation and from anything the Site provides.

9.9 It begins only when a Consent Form is signed. That engagement starts when you and Global Grads sign our Consent Form. Until it is signed there is no such engagement, whatever has been discussed.

9.10 Which document applies to the paid engagement. The signed Consent Form sets out the service, the stages, the fees and what each stage buys. For that engagement:

the Consent Form applies to the description of the service, the fees, the stages, the timetable and anything else it deals with specifically; and
clauses 4, 13, 14, 15 and 18 of these Terms, and our Privacy Policy, apply to that engagement as well, and prevail over anything in the Consent Form that would give you fewer protections or give us less protection than they do; and
where the Consent Form gives you a greater right than these Terms do, the Consent Form applies.

These Terms continue to govern your use of the Site itself.

9.11 Fees. Fees for application and visa support are as set out in the Consent Form — which provides for payment in stages, with part of the fee payable at the start of the application process and the balance on receipt of an offer letter, and states the extent to which fees are refundable. Read the Consent Form, and in particular its fee clause, before you sign it. We do not restate those terms here, so that the form remains the single source of them.

9.12 Nothing on the Site creates this engagement, and no payment for it is taken on the Site. Browsing, searching, using the practice tools, sending the consultation form or speaking to a counsellor does not commit you to the paid service and does not oblige you to pay anything. Payments under a Consent Form are arranged and made outside the Site, so clause 10.1 remains true. Clause 4 (what we are not, and the absence of any guarantee) applies to the paid engagement exactly as it applies to everything else.

10. How we are paid, and our independence

10.1 We do not charge students for the Complimentary Consultation. There is no payment page, no card form and no checkout on globalgrads.org or globalgrads.org/courses — you can browse, search, use the practice tools and ask for a consultation without paying anything. The one exception is our paid online services, which are sold separately and are described at clauses 10.7 to 10.13.

10.2 We are paid by universities and by partner agencies. Where a student we have helped enrols at a partner university, that university — or an agency that represents it — pays Global Grads a commission. That is how the business is funded.

10.3 We tell you this plainly so you can weigh our suggestions with it in mind.

10.4 Our independence statement. We will:

tell you about courses and universities that suit your profile, including ones we hold no commission arrangement with, where we are aware of them;
never tell you that a course, university or country is the only option for you when it is not;
never conceal a material fact about a course, a university or a country because of a commission; and
tell you, if you ask, whether we hold a commission arrangement with a particular university.

10.5 If we ever charge a student for a specific service, we will tell you the amount in writing before you commit to it, and you will be free to decline.

10.6 We may earn commission whether or not it is mentioned again on the page you are reading.

Paid online services — who sells them, and how you pay

10.7 What they are. Some of our online services are paid — currently the language portal’s Weekly Pass and Exam Sprint. They are digital services: you buy access for a period, and access begins as soon as the seller confirms your payment. Everything else described in these Terms remains free to you.

10.8 Who you are buying from. Paid online services bought by card are sold and charged by Omnia Luxoros Asset Management Ltd, a private limited company registered in England and Wales, company number 14929050, registered office 128 City Road, London EC1V 2NX, United Kingdom. Omnia is the parent company of Global Grads and acts as the merchant of record for card payments, which are processed by Stripe. Omnia’s name is what appears on your card or bank statement.

10.9 Local wallet payments. Where you pay by a local wallet or transfer service — JazzCash, Easypaisa or bKash — that payment is collected by Global Grads, not by Omnia.

10.10 Your contract is with the seller named at checkout. Before you pay, the checkout page tells you which company you are buying from. That named company is the other party to your contract for that purchase, and it is the company responsible for supplying what you bought and for handling a refund. Where that company is Omnia, the Omnia Terms of Sale govern the purchase and clause 18.11 decides where a dispute about it is heard — not clauses 18.2 to 18.10.

10.11 Prices and currency. Prices for paid online services are set in US dollars. We display them in your own currency for convenience, and you are charged the local equivalent. The exact amount and the currency you will be charged are shown to you before you pay — that shown amount is what you agree to. Your bank or wallet provider may add its own conversion charge or fee, which is a matter between you and them.

10.12 Cancelling, and refunds.

Card purchases from Omnia (UK seller). Because Omnia sells from the United Kingdom, you have a legal right to cancel within 14 days of buying, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
If you ask us to start straight away. At checkout you can tick a box asking for access to begin immediately, inside the 14 days. If you tick it you are agreeing that the service starts at once and acknowledging that you lose the right to cancel once it has been fully performed.
If you cancel part-way through. Where you ticked that box, started using the service and then cancel within the 14 days, you may do so and we will refund what you paid less a proportionate amount for the part you have already received, worked out by reference to the period of access used.
If you did not tick the box. Access does not begin until the 14 days end or until you ask us to start, and if you cancel in that window you get a full refund.
How to cancel. Email hello@globalgrads.org and say you are cancelling, or use any cancellation form the checkout provides. Refunds are made by the same method you paid with, within 14 days of us accepting the cancellation.
Local wallet payments (Pakistan and Bangladesh). The UK regulations do not apply to these purchases. For them we give you the same protection as a matter of our own policy: cancel within 14 days and we refund you, less a proportionate amount for any access you have already used. Your rights under the Punjab Consumer Protection Act 2005, and under any consumer law that applies where you live, are unaffected — clause 18.9 applies.

10.13 Two separate companies, each responsible for its own obligations. Omnia Luxoros Asset Management Ltd and Global Grads are separate legal entities. Each is responsible only for its own obligations to you, and nothing in these Terms makes either of them liable for the other’s. No partnership, joint venture or joint liability is created between them by these Terms. Where a paid service is sold by Omnia, the limits in clause 14 apply to Omnia in the same way as they apply to us, and the amount you paid for that service is the amount that counts under clause 14.6(a). A dispute about a purchase sold by Omnia goes to the route in the Omnia Terms of Sale, as clause 18.11 explains.

11. Partner universities, third-party links and embeds

11.1 The Site links to university websites, government pages, and other third-party sites. It also embeds YouTube videos and Instagram content.

11.2 We do not control those sites or services, and we are not responsible for their content, their accuracy, their availability, their terms, or what they do with your information.

11.3 A link is not an endorsement and does not create a partnership.

11.4 Where a third party’s content is embedded on our page, that third party may collect information about your device when the embed loads. Our Privacy Policy explains this.

11.5 A university listed in our catalogue is not automatically a partner of Global Grads. Listing means only that we hold published course information about it.

12. Students under 18

12.1 If you are under 18, you may read the Site freely.

12.2 You must not send us the consultation form, or give us your personal information, unless a parent or legal guardian has agreed. By sending the form you confirm that a parent or guardian has read these Terms and our Privacy Policy and agrees to us contacting you.

12.3 We may ask for a parent’s or guardian’s confirmation before we go further, and we may decline to continue without it.

12.4 A parent or guardian may contact us at hello@globalgrads.org at any time to ask what information we hold about a student under 18, to correct it, or to ask us to delete it.

12.5 The practice tools and students under 18. The English-test practice tools take your written work and send it to a third-party artificial-intelligence provider for marking (clause 3.4(b)). They accept typed answers only today and do not record anyone’s voice. If you are under 18, do not use the written practice tools unless a parent or legal guardian has read clause 3.4 and clause 3.2 of our Privacy Policy and agrees — and if we add voice practice later, a parent’s or guardian’s agreement will be required before anyone under 18 uses it at all. A parent or guardian can email hello@globalgrads.org at any time to ask us to delete a student’s essays, practice scores and any recording we hold, and we will do so.

13. Intellectual property

13.1 The Site — its text, articles, guides, images, video, design, layout and code, and the course database, including the selection, arrangement, structure, categorisation and presentation of the records in it, which is an original compilation and a literary work protected under the Copyright Ordinance 1962 — belongs to Global Grads or to our licensors. The individual facts in a record may be public; our compilation of them is not, and reproducing a substantial part of it, or repeatedly reproducing insubstantial parts, infringes that copyright whether or not you re-type, reformat, translate or machine-process the data.

13.2 You may read the Site, and print or save reasonable extracts for your own personal, non-commercial use in planning your studies. That is the whole of the permission we give.

13.3 Everything in clause 7.5 stays prohibited — in particular, bulk extraction or reuse of the catalogue, and copying our content onto another site.

13.4 Our trademarks.

The name Global Grads™, our logo and our tagline are trademarks. They are owned personally by Mr Faheem Ahmad Butt, and Global Grads uses them under a licence from him.
They are the subject of trade mark applications filed in Pakistan in class 35 and class 41 through the Intellectual Property Organization of Pakistan (Karachi office), which have been advertised in the Trade Marks Journal and have not been opposed. Registration certificates are awaited. Rights are also claimed at common law by use and reputation, and in passing off.
These Terms give you no licence to use them. Nothing on the Site, and nothing in these Terms, transfers any right in the name, the logo or the tagline to you, whether by use of the Site, by dealing with us, or by implication.
You must not use the name, the logo or the tagline — or any name, logo, domain name, social-media handle, page name, business name, advertisement or keyword that is identical to them or confusingly similar to them — without the owner’s prior written permission.
This includes registering or using a domain or handle that incorporates “Global Grads” or a near variant, and holding yourself out as Global Grads, as an office, branch, franchise, partner or agent of Global Grads, or as authorised by us, when you are not.
Infringement will be pursued. The owner and Global Grads reserve every right and remedy available under Pakistani trade mark, passing-off and unfair-competition law, and under the law of any other country where the marks are used, including injunctive relief, damages, an account of profits, domain and handle recovery, and takedown. We also reserve the right to report infringement to the relevant platform or authority.
If you believe your own mark conflicts with ours, write to hello@globalgrads.org rather than acting unilaterally.
Licence. Global Grads uses the name, the logo and the tagline under a written licence from their owner, which permits Global Grads to use and to enforce them. Goodwill arising from that use belongs to the owner.

13.5 University names, logos and course titles belong to the universities. We show them only to identify the institution and the course a student is looking at. We claim no right in them, we do not suggest any sponsorship or endorsement by the university, and we use them under fair use for identification.

13.6 If you own a name, logo, image or text that appears on the Site and you want it changed or removed, write to hello@globalgrads.org and we will deal with it promptly.

What you upload or submit

13.7 This part covers anything you send through the Site — your voice recordings, essays and photo descriptions in the practice tools, the documents and details you put in our forms, and any message you send us. We call it your submission.

13.8 Your submission stays yours. We do not claim ownership of it.

13.9 By sending it, you give us permission to store it and to process it — including sending it to the service providers named in our Privacy Policy — for the limited purpose of producing your feedback or score, replying to you, and helping you with your study plans. That permission ends when we delete the submission, and we do not use your submission for anything else.

13.10 You must only submit your own work and your own information. Do not upload someone else’s essay, someone else’s recording, or another person’s personal details without their agreement, and do not upload anything unlawful or offensive. We may refuse, remove or delete any submission, and we may delete submissions as a matter of routine once the retention period in our Privacy Policy has passed.

14. Limitation of our liability

This clause decides what we owe you if something goes wrong. It is written to exclude our liability to the fullest extent Pakistani law permits. Please read it before you rely on anything here — and read clause 18, which sets out the only route for bringing a claim.

14.1 The Site is provided as it is. The Site, the course catalogue, the fee data, the articles, the practice tools and the Complimentary Consultation are provided “as is” and “as available”. We do not promise that the Site will be uninterrupted, timely, secure, error-free or free of viruses, or that any information on it is complete, current or accurate. Everything on the Site is accurate to the best of our knowledge on the date it was collected or written, and no further than that.

14.2 No other warranties. To the fullest extent permitted by law, we exclude every warranty, condition, representation, term and duty that is not expressly written into these Terms, whether it would otherwise arise by statute, common law, custom, course of dealing or otherwise.

14.3 Excluded liability, by category. To the fullest extent permitted by law, we (including our directors, employees, counsellors, contractors and agents) accept no liability — in contract, in tort including negligence, for breach of statutory duty, in restitution or otherwise — for any loss, damage, cost or expense arising out of or in connection with:

Course and fee data. Your reliance on any course, tuition figure, fee band, “verified” label, entry requirement, deadline, ranking, scholarship, intake date or currency conversion shown on the Site, or any error, omission, change or out-of-date entry in it, or your failure to verify it with the institution as clause 5 requires.
Outcomes. Any refusal, delay, withdrawal, cancellation or condition attaching to an admission, an offer, a visa or other immigration permission, a scholarship, a bursary, a discount, funding, accommodation or enrolment; and any decision you take in reliance on anything we said, including a decision to apply, to pay a fee, deposit or test fee, to travel, or to turn down another option.
Third parties. Anything a university, college, partner agency, government body, embassy, test provider, bank, courier, platform or any other third party does or fails to do; any content on a third-party site we link to or embed; and any dealing you have with a third party we introduced you to or that found you through us.
Practice tools and automated scores. Any practice-test score, band, feedback or correction produced by our English-test practice tools, however inaccurate, and any decision you take on the strength of one; any failure, interruption or error in those tools; and anything done by the artificial-intelligence provider that marks them.
Availability. Any interruption, suspension, withdrawal, delay, downtime, data loss, corruption or security incident affecting the Site or any part of it, including anything caused by a hosting, database or other service provider, and anything outside our reasonable control.
User content. Anything you or anyone else submits through the Site, including recordings, essays, documents and messages, and any loss, deletion or disclosure of a submission.
Financial and consequential loss. Loss of savings, income, earnings, opportunity, profit, goodwill, data, study time or academic year; the cost of a wasted application, deposit, test fee, courier fee, translation, medical test or journey; and any indirect, special, incidental, punitive or consequential loss — that is, knock-on losses that do not follow directly from what we did — whether or not the loss was foreseeable and whether or not we were told it might happen.

This clause does not exclude liability for our own fraud, for a deliberate breach of these Terms by us, or for any liability clause 14.5 says we do not exclude. Subject to that, every paragraph above applies in full.

14.4 Each exclusion stands alone. Every paragraph of clause 14.3, and every limitation in this clause 14, is separate and severable. If any one of them is held to be unenforceable in whole or in part, that does not affect the others, and the paragraph concerned is to be read as narrowed to the minimum extent necessary to make it enforceable, with the remainder of it still applying.

14.5 What we do not exclude. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited — including liability for death or personal injury caused by our negligence, and liability for fraud or fraudulent misrepresentation (that means lying to you deliberately to get you to act). Any statutory right you have that cannot be excluded is unaffected.

14.6 The fallback cap. Where, despite clauses 14.2 to 14.4, we are found liable to you for something that cannot lawfully be excluded, our total liability for all claims arising out of or connected with a particular service — taken together, and not for each claim — is limited to the greater of:

the amount you actually paid Global Grads for that specific service in the 12 months before the event giving rise to the claim; and
PKR 25,000.

The cap is worked out service by service, so liability connected with one service is never capped by reference to what you paid for a different one.

14.7 What that means for the services we provide at no charge — stated plainly. Our course catalogue, our fee data, our articles, our English-test practice tools and our Complimentary Consultation are provided to you at no charge. You pay us nothing for them. For those services the amount under 14.6(a) is nil, and our total liability for them is limited to PKR 25,000 under 14.6(b). If a court holds that clause 14.6(b) does not apply to a service you received at no charge, then our liability for that service is nil, because you gave no consideration for it.

14.8 What that means if you are an application-service client. If you have signed a Consent Form for application and visa support (clauses 9.8 to 9.12), the cap in clause 14.6 for that engagement is the greater of the fees you actually paid Global Grads under that Consent Form in the 12 months before the event, and PKR 25,000. The cap in clause 14.7 continues to apply separately to the free Site services, and paying fees under a Consent Form does not raise it. Where the Consent Form itself contains liability terms, clause 9.10 decides which document applies to that engagement.

14.9 Commission does not change this. The fact that a university or a partner agency may pay us a commission if you enrol (clause 10) does not mean you have paid us, does not make the consultation a paid service between you and us, and does not raise the cap in clause 14.7.

14.10 Non-reliance. You agree that in using the Site and in dealing with us you have not relied on any statement, promise, assurance or representation that is not expressly set out in these Terms — including anything said in a consultation, a message, a social-media post, an article or a video. This clause does not apply to, and nothing in these Terms excludes liability for, fraudulent misrepresentation.

15. If you cause us a loss

15.1 To the fullest extent permitted by Pakistani law, you agree to indemnify us — that is, to cover our losses, costs, claims, damages and reasonable legal fees — where they arise from:

false, misleading, forged or altered information or documents you give us, or ask us to pass on to a university, an authority or anyone else;
your misuse of the Site, including scraping, crawling, bulk extraction, republication, building a competing product from our data, or any attempt to break into or overload it;
your infringement of our intellectual property or trade marks (clause 13), or your use of a name, domain or handle that clause 13.4 prohibits;
anything you submit through the Site that infringes someone else’s rights or contains another person’s personal information without their agreement; and
a claim brought against us by a third party because of something you did in breach of these Terms.

15.2 This clause does not apply to an honest mistake in something you told us, and it does not apply to anything caused by our own breach or negligence.

15.3 We will tell you promptly about any claim we expect you to cover, we will not settle it without first giving you a fair chance to comment, and we will take reasonable steps to keep the cost down.

16. We may change or withdraw the Site

16.1 We may change, add to, suspend or withdraw any part of the Site — including courses, fee data, articles and features — at any time, without notice.

16.2 We may have to take the Site down for maintenance or for reasons outside our control. We do not promise any level of availability.

16.3 We are not liable to you for any change, suspension or withdrawal of the Site.

17. Suspension and termination

17.1 We may block your access to the Site, without notice, if we reasonably believe you have broken these Terms — for example by scraping the catalogue, submitting false documents, or attacking the Site.

17.2 We may stop working with you at any time if we believe continuing would be dishonest, unlawful, or against your interests or ours.

17.3 You may stop using the Site at any time.

17.4 Clauses 5, 7, 13, 14, 15, 18 and 19 continue to apply even after this agreement ends.

18. Governing law and where disputes are heard

18.1 These Terms, and any dispute arising out of them or out of your use of the Site, are governed by the laws of the Islamic Republic of Pakistan.

18.2 Step one — write to us first. This step is mandatory. Before you start arbitration or any other proceeding, you must send us written notice of your complaint at hello@globalgrads.org, setting out what happened, what you say we did wrong, and what you want. We then have 30 days from the date we receive it to resolve the matter with you. Most problems are settled at this stage. This step never shortens any time limit the law gives you: if a limitation period would expire while we are within those 30 days, you may start proceedings straight away to protect your position.

18.3 Step two — arbitration in Lahore. If the matter is not resolved within those 30 days, any dispute arising out of or in connection with these Terms or your use of the Site — including any question about whether these Terms are valid — shall be referred to and finally resolved by arbitration in Lahore, Pakistan, before a single arbitrator, under the Arbitration Act 1940 or any statute that replaces it and is in force when the arbitration begins. The seat is Lahore and the language is English.

18.4 How the arbitrator is appointed. Either of us may begin by sending the other a written request to arbitrate, naming the dispute and proposing three candidates to act as sole arbitrator. The other party has fifteen clear days to accept one of them or to propose three alternatives. If no arbitrator is agreed within thirty days of the written request, either party may apply to the Court at Lahore to appoint the sole arbitrator under section 8 of the Arbitration Act 1940, and that appointment binds both of us. The arbitrator must be an advocate of not less than ten years’ standing, or a retired judge, and must be independent of both parties.

18.5 Who pays for it. Each of us pays our own legal costs. The arbitrator’s fees and the expenses of the arbitration are shared equally — except that, where you are an individual bringing a claim of PKR 500,000 or less, Global Grads will pay the arbitrator’s fees and the arbitration expenses in full, whatever the outcome, and will not seek them back from you. The arbitrator may still order a party who has behaved unreasonably to pay costs.

18.6 Individual claims only. Claims must be brought individually, in your own name. You and we each agree not to bring, join or take part in any class, collective, consolidated or representative claim, and the arbitrator may not hear one or award relief to anyone who is not a party. This does not stop you complaining to any authority, and it does not stop any authority, consumer council or public body from acting.

18.7 Tell us promptly. Please bring any complaint to us as soon as you can, and in any event as soon as you are aware of the facts. Delay can make a complaint impossible to investigate fairly, and the arbitrator may take it into account. Nothing in these Terms shortens or removes any time limit the law gives you for bringing a claim.

18.8 The courts at Lahore. The courts at Lahore, Pakistan have exclusive jurisdiction to enforce this clause and any arbitration award made under it, to grant interim or injunctive relief, and to hear any matter that cannot lawfully be arbitrated. Nothing in this clause prevents either of us from applying to any court of competent jurisdiction for urgent interim relief, or prevents us from bringing proceedings anywhere to protect our intellectual property or trade marks (clause 13).

18.9 Your statutory rights. Nothing in this clause takes away a right the law gives you that cannot be given away by agreement, including any right to bring a claim before a Consumer Court under the Punjab Consumer Protection Act 2005.

18.10 If any part of clauses 18.2 to 18.9 is held unenforceable, that part is severed and the rest continues to apply.

18.11 Purchases sold by Omnia are the one exception to this clause. Where you have bought a paid plan sold by Omnia Luxoros Asset Management Ltd (clauses 10.7 to 10.13), any dispute about that purchase — the sale, the price, the payment, cancellation or a refund — is governed by the Omnia Terms of Sale you accepted at checkout, which apply the law of England and Wales while expressly preserving every protection your own country’s law gives you that cannot be taken away by agreement, and your right to bring proceedings in your local courts. Clauses 18.2 to 18.10 do not apply to such a dispute. Everything else stays under this clause 18 — your use of the Site, the course catalogue and its fee data, the free practice tier, the Complimentary Consultation, our articles and videos, and any purchase paid by a local wallet and collected by Global Grads (clause 10.9). Where a dispute touches both, each part is dealt with under the clause that governs it.

19. Other terms

19.1 Changes to these Terms. We may update these Terms. The current version is always the one published on the Site, with its date at the top. If we make a significant change, we will say so clearly on the Site. Using the Site after a change means you accept the updated Terms. Please check the date at the top from time to time.

19.2 If a clause fails. If a court finds any clause unenforceable, that clause is cut back to the minimum extent needed, or removed, and the rest of these Terms continue.

19.3 No waiver. If we do not enforce a right straight away, we do not lose it.

19.4 Whole agreement. These Terms and the Privacy Policy are the entire agreement between you and us about the Site and about the services described in them. They replace and supersede everything said, written or promised earlier on the same subject, including anything said in a consultation, a message, a social-media post, an article or a video. The non-reliance clause at 14.10 applies to this clause. Where you have signed a Consent Form for application and visa support, clause 9.10 governs the relationship between that form and these Terms.

19.5 Transferring this agreement. You may not transfer your rights under these Terms. We may transfer ours to a company that takes over our business, as long as your rights are not reduced.

19.6 Language. These Terms are written in English, and the English version prevails. Where we provide a translation — for example an Urdu version of our Consent Form — it is for your convenience, and if the two differ the English text applies.

20. Contact us

Global Grads (M/S Global Grads)
Registered and head office: Office #298-Q, 2nd Floor, Commercial Area, DHA Phase 2, Lahore, Pakistan
Dhaka — Dhanmondi: 23/C Zigatola Main Road, Dhaka
Dhaka — Banani: House B, 72/A, Road 21, Dhaka 1213
Phone / WhatsApp: +92 311 599 9398
Email: hello@globalgrads.org
Web: globalgrads.org

Disclaimer

Disclaimer. Global Grads is an independent study-abroad consultancy — we are not a university, not an immigration adviser, and we cannot guarantee admission, a visa, a scholarship or any fee. Tuition figures shown here are indicative, relate to the academic year stated, and come from universities’ own published pages; where we describe a figure as checked or verified, it means that on the date shown we either matched it to the university’s official fee page or derived it from a fee rule that university publishes — not that it is guaranteed today. Currency conversions are indicative only and are not the rate your bank will give you. Always confirm fees, entry requirements and deadlines on the university’s own official page before you rely on them or pay anything.

Global Grads™ is a trade mark used under licence; trade mark applications in Pakistan in classes 35 and 41 have been advertised without opposition and registration is pending.